Terms & Conditions 12Malaysia — Platform Terms of Use You Need to Know

In these Terms & Conditions, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "12Malaysia" / "Platform" / "We" refers to the 12malaysia.best website and all services provided under it.
• "Member" / "User" / "You" refers to any individual who registers and uses the 12Malaysia platform.
• "Account" refers to the personal account registered by a member to access 12Malaysia's services.
• "Balance" refers to the total funds held in a member's account at any given time.
• "Bonus" refers to credits, promotions, cashback, or other rewards granted by 12Malaysia to members in accordance with the stipulated conditions.
• "Bet" refers to any real-money wager placed on any game or event on the 12Malaysia platform.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before it can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process required by 12Malaysia in accordance with compliance obligations.

To register and use the 12Malaysia platform, you must fully meet the following eligibility requirements:

• You must be at least at least 18 years of age on the date of registration.
• You are registering under your own name and not on behalf of any other person.
• You have never been, and are not currently, banned from using any online gambling platform by any authority.
• You are not registering from a region or jurisdiction where online gambling is fully prohibited.
• The information you provide during registration is truthful, accurate, complete, and current.

During registration, you are required to provide accurate information, including your full name, an active Malaysian phone number, and a valid email address. 12Malaysia reserves the right to reject any registration application or close an existing account if any information is found to be false or misleading.

As a 12Malaysia member, you are fully responsible for managing your account securely. This includes:

• Keeping your password secure and not sharing it with anyone, including family members or friends.
• Ensure you log out of your account after every session, especially when using a shared device.
• Notifying 12Malaysia immediately if you suspect your account has been accessed without authorisation.
• Updating your personal information (especially your phone number and email) whenever changes occur.

12Malaysia will not be held responsible for any losses arising from third-party access to your account due to your own failure to protect your login credentials. If you suspect any suspicious activity on your account, contact the 12Malaysia customer support team immediately via Live Chat or email at support@12malaysia.best.

12Malaysia supports a wide range of local Malaysian payment methods for members' convenience. All financial transactions are processed through secure, encrypted payment gateways.

All withdrawals must be made to the payment method that was same used for the deposit — except in certain circumstances approved by the 12Malaysia management team. This is a security measure to prevent the platform from being used for unlawful activities.

12Malaysia offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus is subject to specific terms stated on the relevant promotions page.

General Bonus Rules:

• Every bonus comes with a wagering requirement that must be met before any bonus-related winnings can be withdrawn.
• Wagering requirements are typically expressed as a multiplier (e.g., 20x means the bonus amount must be wagered 20 times before a withdrawal is permitted).
• Some games may contribute different percentages toward meeting wagering requirements. Slots typically contribute 100%, while Baccarat and other table casino games may contribute a lower percentage.
• 12Malaysia reserves the right to modify, amend, or withdraw any promotion at any time with reasonable notice.
• Each promotion is for a single member's use only. Bonus abuse or any attempt to exploit promotions through multiple accounts will result in the cancellation of all related bonuses and winnings.
• Bonuses cannot be transferred between accounts or directly converted to cash unless the wagering requirements have been met.

All games on the 12Malaysia platform — including Live Casino, Baccarat, Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), Virtual Sports, lottery, and slots — are subject to specific game rules available within each game's interface.

General Betting Rules:

• All bets that have been confirmed and accepted by the 12Malaysia system are final and cannot be cancelled.
• In the event of a technical error during gameplay, 12Malaysia reserves the right to void the relevant round or bet and refund the wagered amount to the member's account.
• For Sports Betting, 12Malaysia reserves the right to reject or void bets in certain situations, including where information used in determining the odds is found to be inaccurate.
• Bets placed on matches that have already started or concluded before the bet is accepted by the system (due to communication delays) will be voided and the stake refunded.
• The results of all matches and games used by 12Malaysia for settlement purposes are final and not subject to dispute.

For In-Play betting (live during a match), odds may change at any time. Your bet will be settled at the odds displayed at the time your bet is confirmed by the system, not at the time you begin entering your bet.

The following conduct is strictly prohibited on the 12Malaysia platform and may result in immediate account closure and forfeiture of all balances:

• Identity Fraud: Registering or using an account under someone else's identity or with false information.
• Multi-Account Abuse: Owning or using more than one account to take advantage of promotions or circumvent restrictions.
• Money Laundering: Using the 12Malaysia platform to launder money or fund any illegal activities.
• Bug Exploitation: Exploiting technical vulnerabilities in the system to gain an unfair advantage.
• Use of Automated Software: Using bots, scripts, or other automated software to play or place bets.
• Unauthorised Collusion: Colluding with other players or with insiders to gain an unfair advantage in any game.
• False Financial Information: Providing false or unauthorised financial or banking information during the withdrawal process.

12Malaysia reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any terms or conditions set out in this document.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Requests from relevant authorities or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months (inactive accounts may be subject to an administrative fee after this period).
• At the member's own request to close or self-exclude their account.

If you wish to voluntarily close your account, please contact the 12Malaysia customer support team. We will process the account closure and return all real-money balances (excluding bonuses) to your registered payment method, subject to the fulfilment of all applicable wagering requirements.

By using the 12Malaysia platform, you acknowledge and agree that:

• Gambling involves the risk of financial loss. 12Malaysia does not guarantee any winnings and is not responsible for any losses you incur through gambling activity on our platform.
• 12Malaysia is not liable for any service disruptions caused by factors beyond our control, such as internet outages, third-party server issues, or natural disasters.
• 12Malaysia is not liable for any losses arising from your decision to play based on information or recommendations from sources outside our platform.

In the event that 12Malaysia is found liable for any losses by a court of competent jurisdiction, our total liability shall be limited to the amount you deposited in the 30 days preceding the relevant incident.

12Malaysia genuinely cares about the well-being of our members. We provide a range of tools and resources to help you play responsibly:

12Malaysia reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When changes are made:

• The latest version will be published on this page with an updated date.
• For significant material changes, 12Malaysia will notify members via email or in-platform notification at least 7 days before the amendments take effect.
• Continued use of the 12Malaysia platform after any changes take effect will be considered acceptance of the amended terms.
• If you do not agree with any amendments made, you may close your account and your real money balance will be returned in accordance with standard procedures.

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions or the use of the 12Malaysia platform shall be resolved through good-faith negotiation within the first 30 days.

If a dispute cannot be resolved through negotiation, it will be referred to binding arbitration in Malaysia under the prevailing Rules of the Kuala Lumpur Regional Centre for Arbitration (KLRCA), and the arbitral award shall be final and binding on both parties.